My order has been returned, what happens now?
Once we have received the order back to our office, we will contact you regarding your order. You will then be given the option of your order being resent out to the original address or a full refund excluding delivery. If your address needs updated we will be happy to change the postage address accordingly
What is your returns policy?
Please check underneath each individual item to check if they are eligible for a return. Some items are not eligible for a return due to hygiene and safety reasons, if your item is eligible for a return please Contact us. Please note the return/shipping cost is at the buyers expense. Once returned to our office the item will be inspected to ensure it has not been used or opened, following this a refund will be processed minus the delivery fee
What do I do if my product is faulty?
Please contact us within 24-48 hours of delivery and attach photographic evidence of the faulty item, we may ask you to return the item to our office in exchange for a replacement. Please note the return/shipping cost is at the buyers expense.
Can I exchange an item?
Yes you can exchange specific products, however, our tanning sprays and juicy drops are non-exchangeable. To enquire about an exchange please contact us, please note that the return/shipping cost is at the buyers expense.
Do you refund the delivery charge?