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Where is my order?

Our next day delivery service is not guaranteed, therefore customers may experience delays. We would advise for customers to check their tracking or contact DPD for further information.
Shipping charges are unable to be refunded when delays occur as the price charged for delivery is the price which DPD charge us for sending the parcel


If your order is showing that it has not been shipped, please contact us as we may require further details regarding shipping information

Do I have to pay custom charges on my order?

Unfortunately 2bTanned is unable to advise what customs charges may be applied to Republic of Ireland and international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by 2bTanned.
For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

How can I pay for my order?

We have a number of different checkout options allowing your shopping experience with 2bTanned to be quick and simple, we  accept the following payment methods:

  • Credit / Debit Card

  • Klarna

  • PayPal

  • Paypal Credit

  • Clear Pay

Will I receive order confirmation?

Once you have placed an order you will shortly receive a confirmation email. To ensure that this goes into your inbox please add info@2btanned.co.uk to your contacts, otherwise your confirmation email may end up in your Junk/Spam folder. If you have not received your order confirmation email please contact us

Can I make changes to my address?

All address enquiries can be changed and updated if received prior to our collection cut off ( Mon-Fri 3:45pm, Sat & Sun 2:45pm). Any orders placed after this time which require updated will be completed the next day. 

What should I do if my order is faulty or incorrect?

We advise all customers to check over their order once received to ensure their order is correct, please contact us within 24-48 hours if you are unhappy with your order and one of our customer service members will be happy to assist. 
 

Can I cancel?

All customers are able to cancel their order until it has been shipped, once shipped unfortunately the order cannot be cancelled.

My order has been lost / misdelivered

For all lost & misdelivered orders, please contact us via email informing us of all order information. A DPD investigation will then be raised, this investigation can take up to seven working days to gather a response.
Until a response has been provided we are unable to send a replacement or refund.