How long does delivery take?
All UK orders placed before our collection cut off (MON-FRI 3:45pm, SAT & SUN 2:45pm) will be sent with DPD standard next day delivery, please note that the next day delivery is not guaranteed and delays may occur.
All Republic of Ireland and Northern Ireland orders are sent out with two day delivery. International delivery is approximately 1-2 weeks.
What countries do you ship to?
I am missing items from my order, what do I do?
If you are missing items within your order, contact us via social media or email@example.com detailing your order, images and what was missing. We will then check over out cameras within the picking and packing area to confirm that the item was missed and one of our customer service members will reply with a resolution to your query.
Contact free delivery
Due to the ongoing issues with COVID-19 the wellbeing of our customers is a top priority and all the necessary precautions are being put in place to ensure the safety of our customers. This includes contact free delivery. Stay safe!
Do I have to pay custom charges on my order?
Unfortunately 2bTanned is unable to advise what customs charges may be applied to Republic of Ireland and international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by 2bTanned.For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.
Next day delivery, how does it work?
All UK orders (excluding ROI & NI) are sent out next day delivery if ordered before 3:45pm Mon-Fri and 2:45pm Sat & Sun. Orders places after this time will be sent the next day.
Next day delivery is not guaranteed and delays can occur, the £6 shipping price is equivalent to the price we pay DPD for sending the parcel. Therefore, if your order is delayed, the shipping will not be refunded.
Public and bank holidays can affect shipping.
Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further.
If you wish to dispute delivery of your order, you have 5 days starting from the day of delivery. We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs. The response given by DPD is final and cannot be appealed, therefore, if DPD confirm that delivery was successful to the correct address, no further action will be taken.
Do you deliver to PO Boxes?