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FAQ: Delivery

  • Why didn't I get FREE Juicy Drops with my order?
    Unfortunately, due to stock control we had to discontinue our free juicy drops deal on the 17th of March 2022. As we are sending around 300-400 orders per day it was extremely difficult for our supplier to keep up with the demand, we hope to bring this back in future however as a possible flash sale.
  • When is your restock?
    We regularly restock our products to ensure our customers can always achieve their desired results, if an item is out of stock we will inform customers via out social media platforms of when they are expected to restock.
  • Where is my order?
    Our next day delivery service is not guaranteed, therefore customers may experience delays. We would advise for customers to check their tracking or contact DPD for further information. Shipping charges are unable to be refunded when delays occur as the price charged for delivery is the price which DPD charge us for sending the parcel. If your order is showing that it has not been shipped, please contact us as we may require further details regarding shipping information.
  • Do I have to pay customs charges on my order?
    Unfortunately 2bTanned is unable to advise what customs charges may be applied to Republic of Ireland and international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by 2bTanned. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.
  • How can I pay for my order?
    We have a number of different checkout options allowing your shopping experience with 2bTanned to be quick and simple, we accept the following payment methods: Credit / Debit Card Klarna PayPal Paypal Credit Clear Pay
  • Will I receive confirmation of my order ?
    Once you have placed an order you will shortly receive a confirmation email. To ensure that this goes into your inbox please add info@2btanned.co.uk to your contacts, otherwise your confirmation email may end up in your Junk/Spam folder. If you have not received your order confirmation email please contact us.
  • Can I make changes to my address?
    All address enquiries can be changed and updated if received prior to our collection cut off ( Mon-Fri 3:45pm, Sat & Sun 2:45pm). Any orders placed after this time which require updated will be completed the next day.
  • What should I do if my order is faulty or incorrect?
    We advise all customers to check over their order once received to ensure their order is correct, please contact us within 24-48 hours if you are unhappy with your order and one of our customer service members will be happy to assist.
  • Can I cancel my order?
    All customers are able to cancel their order until it has been shipped, once shipped unfortunately the order cannot be cancelled.
  • What if my order is lost?
    For all lost & misdelivered orders, please contact us via email informing us of all order information. A DPD investigation will then be raised, this investigation can take up to seven working days to gather a response. Until a response has been provided we are unable to send a replacement or refund.
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