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Returns Information

Please check individual product pages for return and refund information. Please note not all products are eligible for a return.

 

Items which are eligible for a return must be unused, unopened and still within the plastic cellophane. Any items in which have been tampered with or used will not be refunded. Please email us at info@2btanned.co.uk to start your return. The customer will be liable for shipping costs to return an item.

 

If for some reason you are not happy with our products, please do not hesitate to contact us so we can fix this in order to stop future clients being unhappy with our products and service.

 

If an order arrives damaged or broken or an item is missing, please contact us within 48 hours. Anything out with this period cannot be accepted. please send us as any photos/videos of the order as possible so we can access what has happened while in transit. If and when we decide to replace, we will require the damaged/broken order to be returned to us and your own cost. Once received we will then process a replacement to you.

 

Please note you must contact us within 48 hours of receiving your order if an item is damaged, broken or missing after this time we are unable to sort a replacement and therefore cannot accept any claims of item being damaged broken or missing.

 

By purchasing any of our products you (the buyer) accept our refund and return policy