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Orders

Can I change my address?

Once an order has been placed with us, we have limited time in which we can amend any address information before this is dispatched by our team. If you contact us via email at info@2btanned.co.uk, we will do our best to action this for you. However, this cannot be guaranteed. It is the responsibility of the buyer to check the correct and full address information has been provided at the time of checkout.

It is always worth double checking that nothing is incorrect or missing which can cause delays in shipping your order. We accept no liability for customers that input incorrect or incomplete delivery shipping information.

Can I amend my order?

Once an order has been placed with us, we are unable to amend the items in the order or exchange these for other products. Our team can cancel your order to allow you to re-order the correct items. Please email our team on info@2btanned.co.uk quoting your name and order number to do so.

Can I cancel my order?

Our shipping team aim to have your order processed for dispatch as quickly as possible. Due to this, we have limited time when we may be able to cancel your order after placed. If your order has been dispatched, we can try have this recalled and returned to us by DPD if we have not been able to cancel this prior to dispatch. This is not guaranteed. If your items are delivered to you can then return these to us upon receiving the items. Our team will provide you with further information.

We are not liable for parcel sent to incorrect addresses which have been provided at the time of checkout. Please ensure that your address is accurate and correct.

I have received the wrong order/item or am missing an item. What do I do?

Please accept our apologies if these is an issue with the order received. Our team use a warehouse scanning system to prevent any errors as each item must be scanned andweighed which eliminates errors. If you have experienced an order issue, please contact our customer service team with your name and order number, images of what was received, and we will investigate this further with our team. We aim to have this resolved as soon as possible.

Can I return my order?

To start a return, please email our customer service team on info@2btanned.co.uk with your name, order number and details of the products you would like to return. As explained in our returns policy, there are exceptions on certain products which cannot be returned due to hygiene reasons. We do not offer a free returns service and only products which are unopened in a saleable condition can be returned to us. For more details, please contact a member of our team.

Payments

Which payment methods can I use?

Our website can accept the following payment methods: Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, Klarna and Clearpay. If paying with an online merchant, this will direct you away from our website to complete your payment and then direct you to back to our website to complete your transaction. Always check the delivery address on your account is correct as this can auto-populate to your order.

I forgot to use my discount code. What can I do?

Unfortunately, if a discount code is not entered at checkout or entered incorrectly, we are unable to rectify this on orders that have already been placed. Please take extra time and care at checkout to ensure that any discount codes or promotions have been entered correctly and the discount has been applied before continuing with your purchase.

Delivery

Do you deliver to PO Boxes?

Unfortunately, our delivery service with DPD does not allow delivery to a PO Box. A letterbox delivery must be carried out for proof of delivery.

My order arrived damaged. What do I do?

We aim to have your order delivered in perfect condition every time; but damages can happen in transit that are out of our control. Please report any damages to our customer service team within 48 hours of receiving your order. Please provide your name and order number, a brief description of the product damage and any images to support this. Our team will aim to have this resolved as quickly as possible. Please don't dispose of any damaged items in the event we require them to be returned to us.

My order is returning. What happens next?

DPD will try on three occasions to deliver your order to you. On the final attempt, your order will begin working its way back to us if unsuccessful. Our customer service team will contact you via email an offer to have this re-sent to you and check your address or a refund minus the shipping fee can be credited back to your original payment method.