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Shipping Information

Shipping Service:

We currently ship with DPD which means all UK (excluding ROI and NI) are next day delivery. Please note that delays can occur and therefore is not guaranteed. 

 

We ship to many international countries however at the moment we cant ship to all EU countries due to Brexit. Please take a look at our international and ROI section.

 

All UK orders (Excluding ROI and NI) are next day however please understand that delays can occur and are outwith our control. You will be notified by email and/or text by DPD to alert you of your shipment and any delays that may occur. We also reccomend you download the DPD app to track your delivery (Avaliable on IOS and Android)

 

As our DPD service is tracked we can see exactly where the driver is and where the parcel was delivered. They also take a photo of where the parcel was delivered therefore we cannot accept claims for misdelivery or missing parcels. Any parcels left in a safe place or with a neighbour we are unable to accept responsibility if the parcel is stolen and therefore will not send a replacment. 

 

In the event your parcel does go missing or gets lost in transit please contact us. We will then raise a claim with DPD which can take 10 working days until a decsion is reached however we will ensure you are kept up to date.

 

Any faulty or damaged products must be reported to us within 48 hours of delivery and photographic evidence must be supplied. Anything reports out with this period will not be accepted.

International & ROI Shipping:

We ship to many international countries however at the moment we cant ship to all EU countries due to Brexit, 2BTanned takes no responsibility for orders stopped in transit and no refunds or replacments will be sent.

 

Customs fees may apply. It is the buyers responsibility to pay these within the given time frame in order to prevent their order being returned to us. Custom fees are calculated by your country and we have no information on how much these may be.